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# How to add the chat to your product page

The chat is a block in your Shopify theme. A button in keyplace opens the theme editor with the block already added, so you only check where it sits and click **Save**.

## In short

- The block is called **Ask about product** and works on product pages only.
- keyplace checks only your published theme.
- You don't edit any theme code.

## Steps

1. In keyplace, open **Home**.
2. In the **Get keyplace running** guide, click **Add in theme editor**. The theme editor opens in a new tab, on your product template, with the **Ask about product** block in the product section.

![The Shopify theme editor with the Ask about product block in the product information section](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-13-a-editor_1aj33hc.png "=1000xauto")

3. Optional: drag the block to another spot, for example under the price or the buy buttons.
4. Click **Save** in the theme editor.

![The Save button in the top right corner of the theme editor](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-13-b-save_1y3fetb.png "=803xauto")

5. Open a product page in your store. You see the chat field with suggested questions.
6. Go back to keyplace. On **Home**, **Widget on product pages** now says it is in your published theme.

![A product page with the keyplace chat field and suggested questions](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-13-c-storefront_i6og30.png "=945xauto")

| The block has its own settings in the theme editor. Leave them on **Same as in the app** and set the look, language and questions in keyplace.

## Limits

- The block works only on product templates, not on the home page, collections or the cart.
- keyplace sees only your published theme. A block in an unpublished theme reaches shoppers when you publish that theme.
- Each product template needs its own block. If some products use another template, add the block there too.
- Your theme needs to support app blocks. Older themes don't.

## Common questions

### I don't see the guide on Home. Where is the button?

The guide goes away once the chat works. Lower on **Home**, next to **Widget on product pages**, click **Add in theme editor** or **Theme editor**.

### How do I hide the chat on one product?

In the theme editor, make a separate product template without the **Ask about product** block. Then assign that template to the product in Shopify.

### Will the chat slow down my product page?

No. About 17 KB (gzip) loads with the page. The rest of the chat loads only when a shopper touches it.

## See also

- [Get keyplace running in 3 steps](/en/article/get-keyplace-running-1quqqk3/)
- [The chat doesn't show on my product page](/en/article/chat-not-showing-t2ajwh/)
- [My theme doesn't support app blocks](/en/article/theme-without-app-blocks-1cu3pzf/)

Still stuck? Chat with us in keyplace: **Help > Chat with us**. We reply on working days. Never send us passwords, 2FA codes or shopper data.