> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.keyplace.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to add your own answer

Add your own answer in **Knowledge**, on the **Your answers** tab. It works right away: keyplace uses it from the next shopper question.

## In short

- An answer can be for one product or for your whole store.
- You type just the facts. keyplace says them in its own words.
- Your own answers don't wait for our approval.

## Steps

1. Open **Knowledge** and click the **Your answers** tab.
2. Click **Add answer**. The **New answer** window opens.
3. Leave **Whole store**, or click **Pick a product** to tie the answer to one product.
4. In **Question**, type the question the way a shopper would ask it.
5. In **Answer**, type just the facts, for example “90% goose down, 10% feathers.”

![The New answer window with the product, question and answer fields](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-33-a-new-answer_1t0o2op.png "=998xauto")

6. Click **Save**. You see “Answer added. It works right away.”

![The message after saving: Answer added. It works right away.](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-33-b-saved_1rn05o0.png "=1000xauto")

## From a question without an answer

In **Questions**, click **Add answer** next to a question. The window opens with the question and the product filled in. Sometimes keyplace already has a ready answer from your store's data, marked **keyplace suggestion**. Check it and click **Approve**. If you change the text first, or the topic is sensitive, it's saved as your own answer.

## Limits

- An answer with a health claim, personal or payment data, or text that looks like an instruction to the AI is saved, but on hold. keyplace doesn't use it until you change it.
- A question can have up to 300 characters, an answer up to 2,000.
- In one conversation, keyplace reads up to 20 answers for the product and up to 20 for the whole store, the most recently changed first.
- Your answer doesn't change your product description in Shopify.

## Common questions

### How do I change or delete an answer?

Click **Edit** next to the answer. Change the text and click **Save**, or delete it in the same window.

### Should the answer be for one product or the whole store?

Use **Whole store** for things like shipping or returns. Use a product for things like size, material or ingredients.

### Does our team check my answers?

No, your own answers work right away. You approve keyplace suggestions yourself too. Only suggestions on sensitive topics and entries from files wait for our team.

## See also

- [Questions without an answer](/en/article/questions-without-an-answer-na0u8f/)
- [Fix a wrong answer](/en/article/fix-a-wrong-answer-ogompy/)
- Answer tone

Still stuck? Chat with us in keyplace: **Help > Chat with us**. We reply on working days. Never send us passwords, 2FA codes or shopper data.