> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.keyplace.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# AI answers: what shoppers see

The keyplace chat always tells shoppers that AI is answering. Every answer is marked "Answer by keyplace AI", and you can't turn this off.

## What shoppers see
- In the chat window: "Answers by keyplace AI, based on the store data. It can make mistakes, so check important details in the description or the terms."
- Above every answer: "Answer by keyplace AI".
- In the window footer: "Answers by keyplace AI." and a link to your store's privacy policy, if you have one.
- Under an answer: "Was this answer helpful?" with a thumbs up and a thumbs down.

In a Polish chat, shoppers see "Odpowiada AI keyplace" and "Odpowiedź AI keyplace".

![Close-up of the keyplace chat window with the AI notice at the top and the Answer by keyplace AI label above an answer](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-62-a-ai-label_11jo05i.png "=582xauto")

The AI model provider's rules and the EU AI Act require this notice. Please don't hide it in your theme either.

## Where answers come from
keyplace answers only from your store's data:
- products, variants, prices and stock,
- descriptions and product fields (metafields),
- policies and store pages,
- your answers in **Knowledge**. They work right away.

Answers keyplace learns on its own wait for approval before it uses them. You approve ordinary ones in **Questions**, and our team approves the ones on sensitive topics. When the answer isn't in your data, keyplace says so, and the question shows in **Questions**.

## Limits
- No health advice. On questions about allergies, pregnancy or skin reactions, keyplace suggests asking a doctor or pharmacist.
- It can't see your orders, so it can't say where a parcel is.
- It doesn't confirm sensitive claims, like health effects or "100% original", without a document.
- It can make mistakes. If your description has an error, keyplace can repeat it.

## Common questions
### Can I hide the AI label?
No. The chat always shows it, in every plan and every language.

### What do I do with a wrong answer?
Check where keyplace got it and fix the source. Step by step: [Fix a wrong answer](/en/article/fix-a-wrong-answer-ogompy/).

### Where do I see the shoppers' ratings?
In **Conversations**, next to each rated answer. In **Questions**, on the **No answer** tab, a question with thumbs down shows how many it got.

## See also
- [Where keyplace's answers come from](/en/article/where-answers-come-from-t7ae50/)
- [Fix a wrong answer](/en/article/fix-a-wrong-answer-ogompy/)
- [Shopper privacy](/en/article/shopper-privacy-14u0utz/)

Still stuck? Chat with us in keyplace: **Help > Chat with us**. We reply on working days. Never send us passwords, 2FA codes or shopper data.