> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.keyplace.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Find your way around the keyplace app

keyplace lives in your Shopify admin, under **Apps**. Click **keyplace** to open **Home**. Under it, the menu has six more items.

![The keyplace menu in the Shopify admin sidebar](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-15-a-app-menu_1h2clpv.png "=428xauto")

## In short

- **Home** shows your numbers and whether the chat is live.
- **Questions** and **Knowledge** are where you fix missing or wrong answers.
- **Settings** has the pause button and the chat's look.
- **Help** shows your plan and how to reach us.

## The screens

- **Home**: numbers from day one, **Top questions** and **Add to your descriptions**. Lower down you see whether the chat is in your published theme. Until the chat works, the **Get keyplace running** guide is on top.
- **Conversations**: shopper conversations with keyplace. We keep them for 30 days.
- **Questions**: what shoppers ask most (**Top**) and what keyplace couldn't answer (**No answer**).
- **Knowledge**: what keyplace reads (**Sources**), **Your answers** and **Answer tone**. In **Sources**, click the **Files** tile. The page it opens has **Open files**, which takes you to **Learning**: drafts, files and the journal.
- **Analytics**: **Overview**, **Sales**, **A/B test** and **Reports**, with the weekly and monthly report.
- **Settings**: **Pause** at the top, then tiles such as **Look**, **Greeting and questions**, **Hints**, **Panel language** and **Change log**.
- **Help**: your plan, how to reach us, **Setup with our team** and common questions.

Some screens have a sub-page, for example **Reports** under **Analytics** or **AI readiness**, which you open from **Home**. The menu then highlights the parent screen, and a back link takes you to it.

## How the screens behave

- When you change a setting, Shopify shows a bar at the top with Save and Discard. If you leave without saving, it asks first.
- A red banner means something didn't work. It stays until you close it.
- Some screens show one notice at the top, for example news. Once you close it, it doesn't come back.

## Common questions

### How do I switch the app to Polish?

Go to **Settings** and open **Panel language**.

### Where do I pause keyplace?

Go to **Settings** and click **Pause** at the top.

### Where are the reports?

Go to **Analytics** and click **Reports**.

## See also

- [What is keyplace](/en/article/what-is-keyplace-1gbk96e/)
- Glossary
- How to change the app language

Still stuck? Chat with us in keyplace: **Help > Chat with us**. We reply on working days. Never send us passwords, 2FA codes or shopper data.