> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.keyplace.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Fix a wrong answer

If a wrong answer comes from **Knowledge**, click **This is not true**, and keyplace stops using it from the next answer. If it comes from your product description, a page or a policy, fix the text in Shopify.

## In short

- **This is not true** works on answers in **Knowledge** and on entries in **Learning**.
- Our team gets a message about every answer you mark.
- **Use it again** undoes it.
- keyplace reads your Shopify texts as they are, so a mistake there needs a fix there.

## Steps

1. Open **Knowledge** and click the **Your answers** tab.
2. Find the answer. If the list is long, use the search field.
3. Click **This is not true**. keyplace stops using the answer from the next answer, and our team gets a message.

![An answer in Knowledge with the This is not true button](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-36-a-not-true_o99lx0.png "=1000xauto")

4. Changed your mind? Click **Use it again**.

![An answer marked as not true, with the Use it again button](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-36-b-marked_o2mcqw.png "=1000xauto")

To correct your own answer instead, click **Edit**, change the text and click **Save**. The new text works right away.

## When the mistake is in Shopify

1. Fix the text in Shopify: the product description, the page or the policy.
2. In keyplace, open **Knowledge** and click **Refresh** on the **Sources** tab.

For facts from your pages, articles and policies (**Sources > Facts**), the button is **Report a mistake**. Our team gets the report, but keyplace keeps reading the page from Shopify, so fix the text there too.

## Limits

- **This is not true** doesn't change anything in Shopify.
- If you click **Use it again** on an answer from our team, it becomes your store's own answer.
- keyplace can still make a mistake. The chat tells shoppers to check important details in the description or the terms.

## Common questions

### How do I find wrong answers?

Shoppers can rate each answer. Answers rated as not helpful go to **Questions**, on the **No answer** tab, with the number of thumbs down.

### Where else is the This is not true button?

In **Learning**, on the **Journal** and **Files** tabs. To get there, open **Knowledge**, click the **Files** tile in **Sources**, then click **Open files** on the page that opens. The tile itself has no button.

## See also

- [How to add your own answer](/en/article/add-your-own-answer-12ubnwe/)
- [Questions without an answer](/en/article/questions-without-an-answer-na0u8f/)
- [AI answers: what shoppers see](/en/article/ai-answers-1wi7k7i/)

Still stuck? Chat with us in keyplace: **Help > Chat with us**. We reply on working days. Never send us passwords, 2FA codes or shopper data.