> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.keyplace.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Get keyplace running in 3 steps

Open keyplace and follow the **Get keyplace running** guide on **Home**. You add the chat in the theme editor and check it in your store. Help from our team is optional.

## Steps

Open your Shopify admin, go to **Apps** and click **keyplace**. **Home** opens with the guide on top.

![Home in keyplace with the Get keyplace running guide and its three steps](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-12-a-guide_1wg89w5.png "=932xauto")

### Step 1: Add the chat to your product page

1. Click **Add in theme editor**. The theme editor opens in a new tab, with the **Ask about product** block added to your product template.
2. Click **Save** in the theme editor.
3. Go back to the keyplace tab. The step now shows **Done**.

### Step 2: See the chat in your store

1. Click **Open store**.
2. Open any product page. You see the chat field with suggested questions.
3. Go back to keyplace. After the first visit, **Home** shows shopper conversations and questions.

![The guide with the first step marked Done](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-12-b-step-done_1j4caga.png "=1000xauto")

### Step 3: Help from our team (optional)

If you like, we set the tone, questions and knowledge with you. We send an access request in an email from Shopify. You accept it, with no code and no password. The chat works without it too.

## Limits

- The guide goes away on its own once the chat works on your product pages.
- keyplace checks only your published theme. A block saved in another theme doesn't count.
- Your theme needs to support app blocks. Most current Shopify themes do.

## Common questions

### Do I have to wait for your team?

No. Add the chat yourself, and you see the numbers on **Home** from day one.

### The first step doesn't show Done. What now?

Check that you clicked **Save** and that you saved the block in your published theme. More in [The chat doesn't show on my product page](/en/article/chat-not-showing-t2ajwh/).

### Can I open the guide again later?

Yes. Go to **Help** and click **Setup with our team**.

## See also

- [How to add the chat to your product page](/en/article/add-the-chat-1xeez3e/)
- [Setup help from our team and store access](/en/article/setup-help-and-store-access-114kqzx/)
- [My theme doesn't support app blocks](/en/article/theme-without-app-blocks-1cu3pzf/)

Still stuck? Chat with us in keyplace: **Help > Chat with us**. We reply on working days. Never send us passwords, 2FA codes or shopper data.