> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.keyplace.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Pause or uninstall keyplace

You can pause keyplace with one click in **Settings**. If you uninstall it, the chat disappears from your store and we delete your store's data.

## Pause keyplace
1. In keyplace, open **Settings**.
2. At the top, next to **keyplace is on**, click **Pause**.

![The top of Settings in keyplace with the keyplace is on card and the Pause button](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-54-a-pause_tbquy0.png "=1000xauto")

The card now says **keyplace is paused**. Shoppers see a short note that keyplace doesn't answer right now. To turn it back on, click **Resume**. Your knowledge, settings and reports stay.

## Remove the chat from your theme
Want to keep keyplace installed, but hide the chat? In the theme editor, remove the **Ask about product** block and click **Save**.

## Uninstall keyplace
1. In Shopify admin, go to **Settings > Apps**.
2. Find keyplace and click **Uninstall**.

![Shopify admin, Settings > Apps, with keyplace in the list of installed apps](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-54-b-shopify-apps_192w9x8.png "=968xauto")

## What disappears from your store
- The chat leaves your product pages right away.
- Shopify removes the keyplace sales tracking from your store.
- Shopify stops charging for keyplace. During the 30-day trial, you pay nothing.
- About 48 hours after you uninstall, Shopify asks us to delete your store's data. We delete it from our databases, at the latest within 30 days.
- We also delete your setup details and archive our shared Slack channel.

If our team has access to your store, we remove it ourselves. You can also remove it at any time in Shopify admin: **Settings > Users**.

## Limits
- Pausing works for all product pages at once. To hide the chat on one product only, use a separate product template.

||| Once we delete your store's data, we can't bring it back. If you install keyplace again later, you start from scratch.

## Common questions
### Do I lose my knowledge when I pause keyplace?
No. Your knowledge, settings and reports stay. Shopper conversations are still deleted after 30 days, as always.

### Can I come back after uninstalling?
Yes. Install keyplace again from the Shopify App Store. If you do it within about 48 hours, your answers in Knowledge are still there.

### Can I move to a lower plan instead?
Yes. In **Help**, click **Change plan**.

### I see a note that your team turned keyplace off. What does it mean?
We turned keyplace off in all stores for a moment. We turn it back on as soon as we can. You don't need to do anything.

## See also
- Hide the chat on one product
- [Plans and the 30-day trial](/en/article/plans-and-trial-fcpfv8/)
- [Setup help from our team and store access](/en/article/setup-help-and-store-access-114kqzx/)

Still stuck? Chat with us in keyplace: **Help > Chat with us**. We reply on working days. Never send us passwords, 2FA codes or shopper data.