> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.keyplace.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Plans and the 30-day trial

Every keyplace plan has the same features and a 30-day free trial. Plans differ only in care: how often our team reviews your conversations and how you reach us.

## Plans and prices
| Plan | Price | We review your conversations |
|---|---|---|
| Start | $69 a month or $690 a year | once a month |
| Growth | $149 a month or $1,490 a year | every 2 weeks |
| Scale | $399 a month or $3,990 a year | every week |
| Pro | from $999 a month, priced individually | every week |

- On yearly billing, you pay for 10 months and get 12.
- Prices are in USD. If your Shopify bill is in another currency, Shopify converts the amount.
- Pro is for Shopify Plus stores. To talk about Pro, chat with us in keyplace.
- There's no setup fee and no usage fee.

In a review, we read your conversations and add knowledge.

## Included in every plan
- The chat on your product pages, with unlimited conversations under our fair use rules.
- Knowledge, Questions, Analytics and the A/B test.
- Guard and the weekly and monthly reports.
- Setup help from our team, if you want it.
- Chat with us in keyplace, email and a shared Slack channel with our team.

On Growth, Scale and Pro, you also get your own account manager. On Pro, reply times are written in your contract.

## Pick or change your plan
1. In keyplace, open **Help**.
2. Click **Choose a plan**, or **Change plan** if you already have one.
3. On the Shopify page, pick a plan and approve it.

You can move up or down at any time, without writing to us.

## The 30-day free trial
- Every plan starts with 30 days free.
- The trial starts when you approve a plan in Shopify.
- **Help** shows the date your free period ends, next to your plan.
- If you uninstall during the trial, you pay nothing.
- After the trial, the plan price shows on your Shopify bill.

## Common questions
### Do I pay more when shoppers ask a lot?
No. Conversations are unlimited for normal traffic from real shoppers. If traffic looks unusual, we write to you first and add no charges.

### Which plan should I pick?
All plans have the same features. Pick by how often you want our team to look at your conversations. We recommend Growth.

## See also
- Change your plan and billing
- Fair use
- [Pause or uninstall keyplace](/en/article/pause-or-uninstall-12hwa1n/)

Still stuck? Chat with us in keyplace: **Help > Chat with us**. We reply on working days. Never send us passwords, 2FA codes or shopper data.