> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.keyplace.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Questions without an answer

Questions keyplace couldn't answer wait in **Questions**, on the **No answer** tab. Add the missing answer, and keyplace uses it from the next question.

A question lands there when keyplace said it doesn't have the information, answered only part of it, or the shopper rated the answer as not helpful.

## Steps

1. Open **Questions**.
2. Click the **No answer** tab. The number in brackets shows how many questions are waiting.

![Questions, No answer tab with a list of questions, the product and how many times shoppers asked](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-32-a-no-answer_931mw9.png "=1000xauto")

3. Pick a question. You see the product and how many times shoppers asked it.
4. If there is a **keyplace suggestion** under the question, read it. If it's right, click **Approve**.
5. No suggestion, or it needs changes? Click **Add answer**. **Knowledge** opens with the question and the product filled in. Type the facts and click **Save**.
6. Not worth an answer? Click **Skip**.

You can also add the missing information to the product description in Shopify. keyplace reads it from there too.

## Limits

- You approve ordinary suggestions yourself. A suggestion on a sensitive topic, like health, prices or discounts, waits for our team. You see “Sensitive topic. Our team approves it.”
- For new questions, suggestions can take a few minutes.
- A skipped question stays hidden. Click **Show skipped** to see it, and **Restore** to bring it back.
- An answered question comes back to the list if keyplace misses it again.

## Common questions

### Where else do I see these questions?

On **Home**, in **Add to your descriptions**, and in your weekly and monthly reports.

### Should I add an answer in keyplace or fix the description?

If shoppers should see the information on the page too, put it in the product description. If it's a quick fact only for the chat, add an answer in keyplace.

### Does my answer need approval?

No. Your own answer works right away.

## See also

- [How to add your own answer](/en/article/add-your-own-answer-12ubnwe/)
- [Where keyplace's answers come from](/en/article/where-answers-come-from-t7ae50/)
- [The chat says it doesn't have that information](/en/article/chat-has-no-information-117hwuf/)

Still stuck? Chat with us in keyplace: **Help > Chat with us**. We reply on working days. Never send us passwords, 2FA codes or shopper data.