> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.keyplace.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Reports: weekly, monthly and Excel

You get a weekly and a monthly report on every plan. Open them in **Analytics > Reports**, or download them as an Excel file.

## Steps
1. In keyplace, open **Analytics**.
2. Click the **Reports** tab.
3. Click **Weekly report** or **Monthly report**.
4. To save the report as a file, click **Download Excel**.

![The Reports page in keyplace with the Weekly report and Monthly report buttons and the Download Excel button](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-42-a-reports_wcwvo.png "=1000xauto")

The weekly report covers the last full week, Monday to Sunday. The monthly report covers the last full month.

## What's in a report
- **3 things to improve**: what to fix first, for example a missing answer or a slow product page.
- **Conversations**: widget views and opens, questions and how often keyplace had no answer, compared with the period before.
- **What shoppers asked**: the most common questions.
- **What is missing on your product pages**: questions keyplace had no answer to.
- **Product page health (Guard)**: add to cart errors, script errors, slow pages, big price changes and products out of stock.
- **Shopping**: product views, adds to cart, checkouts and orders, also after a conversation.
- **What our team did**: answers we added to Knowledge and the note from our last review.

The Excel file has 4 sheets: **Summary**, **Days**, **Top questions** and **No answer**.

## The report by email
Once a month, our team reviews your monthly report and emails it to your store's email address in Shopify. The email isn't automatic: it goes out after our review. The email comes in your keyplace app language. It shows numbers only. What shoppers wrote stays in the app.

## Limits
- Sales numbers show only once sales tracking works in your store. They count only shoppers who allow analytics, so they are an estimate, not accounting data.
- We keep shopper questions for 30 days. An older period shows the numbers, but no list of questions.

## Common questions
### The report email didn't come. What should I check?
Look in spam for "keyplace monthly report". Then check that your store has an email address in your Shopify settings, under store details.

### How often do you email the report?
On every plan, our team emails you the monthly report. The weekly report is in the app. You can open both in **Analytics > Reports** at any time.

### How do I get the email in another language?
Change the app language in **Settings > Panel language**. The next report email comes in that language.

## See also
- [Guard: what it checks and what it doesn't](/en/article/guard-1yciho2/)
- [Questions without an answer](/en/article/questions-without-an-answer-na0u8f/)
- How to read the numbers

Still stuck? Chat with us in keyplace: **Help > Chat with us**. We reply on working days. Never send us passwords, 2FA codes or shopper data.