> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.keyplace.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is keyplace

keyplace adds an AI chat to your Shopify product pages. Shoppers ask about a product, and keyplace answers right away, only from your store's data.

## In short

- keyplace works on your product pages, on every plan.
- It answers from your products, policies, store pages and your own answers. When it doesn't know, it says so.
- Shoppers always see that AI is answering.
- You can get it running on your own. Our team can help, but you don't have to wait for us.
- Every plan has a 30-day free trial.

## What shoppers see

On a product page, shoppers see the chat field with suggested questions. They ask about size, material or delivery, for example. keyplace answers in a few short sentences. In stores with up to 100 products and 300 variants, it can also suggest another product.

The chat window always shows “Answers by keyplace AI”, and every answer has the note “Answer by keyplace AI”. You can't turn this off.

![A product page with the keyplace chat open: a shopper question, the answer and the AI label](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-11-a-chat-answer_1gysb9g.png "=924xauto")

## What you see in the app

In the keyplace app in your Shopify admin you see shopper conversations, what they ask most and the questions keyplace couldn't answer. You can add the missing answers yourself. They work right away.

Guard watches your product page, for example whether keyplace is still on it. Its results are in **Analytics > Reports**. It helps, it is not a guarantee.

## What keyplace doesn't do

- It doesn't change your products, prices, theme or checkout.
- It can't open your orders or customers in Shopify. Questions about a specific order stay with your support team.

## Plans

There are four plans: Start, Growth, Scale and Pro (for Shopify Plus stores). Every plan has the same keyplace. Plans differ only in how much care you get from our team, for example how often we review your conversations. You pay through your Shopify bill, with no setup fee and no usage fee.

## Common questions

### Does keyplace slow down my product page?

No. About 17 KB (gzip) loads with the page. The rest of the chat loads only when a shopper touches it.

### Do I have to train keyplace?

No. keyplace reads your store data on its own. You can add your own answers in **Knowledge**.

## See also

- [Get keyplace running in 3 steps](/en/article/get-keyplace-running-1quqqk3/)
- [Where keyplace's answers come from](/en/article/where-answers-come-from-t7ae50/)
- [Plans and the 30-day trial](/en/article/plans-and-trial-fcpfv8/)

Still stuck? Chat with us in keyplace: **Help > Chat with us**. We reply on working days. Never send us passwords, 2FA codes or shopper data.