> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.keyplace.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Where keyplace's answers come from

keyplace answers only from your store's data. It reads your products, pages and policies on its own, and you can add your own answers. When the answer isn't there, keyplace says so.

## In short

- keyplace reads your store by itself. You see every source in **Knowledge > Sources**.
- Your own answers work right away.
- keyplace never makes up prices, discounts or dates.

## What keyplace reads

- **Products**: descriptions, variants, prices and stock.
- **Product catalog**: your other products, for advice and comparisons.
- **Metafields**: extra product fields, for example ingredients.
- **Pages**: store pages, for example shipping and contact.
- **Articles**: blog articles. A help blog, like a help center or FAQ, is read right away.
- **Policies**: returns, shipping, privacy and terms of service.
- **Files**: CSV, XLSX or PDF with product data. Our team checks every entry first.
- **Your answers**: answers you add in **Knowledge**.

![Knowledge, Sources tab with tiles for products, metafields, pages, articles, policies, facts and files](https://storage.crisp.chat/users/helpdesk/website/-/f/a/1/7/fa17236ecfb11800/en-31-a-sources_5vbx78.png "=1000xauto")

## Steps: choose what keyplace reads

1. Open **Knowledge**. The **Sources** tab opens.
2. Click a tile, for example **Pages**.
3. Turn off what you don't want in answers. The change works right away.
4. Changed a page or policy in Shopify? Click **Refresh** to read your store again.

## Limits

- keyplace doesn't learn facts from what shoppers type.
- Product changes reach keyplace within a few minutes. Pages, policies and articles can take up to an hour, unless you click **Refresh**.
- The catalog works in stores with up to 100 products and 300 variants. In bigger stores keyplace knows only the product on the page.
- keyplace reads up to 100 articles from help blogs and up to 20 from other blogs you turn on.
- Metafields need a definition in Shopify. keyplace skips fields that look internal, like a cost, and fields from other apps.

## Common questions

### Two of my pages say different things. What happens?

A shopper may get either version. Open the **Facts** tile in **Sources** to see the two versions, then fix the text in Shopify.

### A tile says Approval needed. What do I do?

Open keyplace again from **Apps** in Shopify, approve the access request, then click **Refresh**.

### Does keyplace use information from outside my store?

No. If something isn't in your store's data, keyplace says so, and the question goes to **Questions**. On your request, our team can turn on general knowledge, for example how to apply a product or what a term means.

## See also

- [How to add your own answer](/en/article/add-your-own-answer-12ubnwe/)
- [Questions without an answer](/en/article/questions-without-an-answer-na0u8f/)
- Upload a product table or a PDF

Still stuck? Chat with us in keyplace: **Help > Chat with us**. We reply on working days. Never send us passwords, 2FA codes or shopper data.