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How to add your own answer

Add your own answer in Knowledge, on the Your answers tab. It works right away: keyplace uses it from the next shopper question.

In short

An answer can be for one product or for your whole store.
You type just the facts. keyplace says them in its own words.
Your own answers don't wait for our approval.

Steps

Open Knowledge and click the Your answers tab.
Click Add answer. The New answer window opens.
Leave Whole store, or click Pick a product to tie the answer to one product.
In Question, type the question the way a shopper would ask it.
In Answer, type just the facts, for example “90% goose down, 10% feathers.”

The New answer window with the product, question and answer fields

Click Save. You see “Answer added. It works right away.”

The message after saving: Answer added. It works right away.

From a question without an answer

In Questions, click Add answer next to a question. The window opens with the question and the product filled in. Sometimes keyplace already has a ready answer from your store's data, marked keyplace suggestion. Check it and click Approve. If you change the text first, or the topic is sensitive, it's saved as your own answer.

Limits

An answer with a health claim, personal or payment data, or text that looks like an instruction to the AI is saved, but on hold. keyplace doesn't use it until you change it.
A question can have up to 300 characters, an answer up to 2,000.
In one conversation, keyplace reads up to 20 answers for the product and up to 20 for the whole store, the most recently changed first.
Your answer doesn't change your product description in Shopify.

Common questions

How do I change or delete an answer?

Click Edit next to the answer. Change the text and click Save, or delete it in the same window.

Should the answer be for one product or the whole store?

Use Whole store for things like shipping or returns. Use a product for things like size, material or ingredients.

Does our team check my answers?

No, your own answers work right away. You approve keyplace suggestions yourself too. Only suggestions on sensitive topics and entries from files wait for our team.