Plans and the 30-day trial

Every keyplace plan has the same features and a 30-day free trial. Plans differ only in care: how often our team reviews your conversations and how you reach us.

Plans and prices

Plan	Price	We review your conversations
Start	$69 a month or $690 a year	once a month
Growth	$149 a month or $1,490 a year	every 2 weeks
Scale	$399 a month or $3,990 a year	every week
Pro	from $999 a month, priced individually	every week

On yearly billing, you pay for 10 months and get 12.
Prices are in USD. If your Shopify bill is in another currency, Shopify converts the amount.
Pro is for Shopify Plus stores. To talk about Pro, chat with us in keyplace.
There's no setup fee and no usage fee.

In a review, we read your conversations and add knowledge.

Included in every plan

The chat on your product pages, with unlimited conversations under our fair use rules.
Knowledge, Questions, Analytics and the A/B test.
Guard and the weekly and monthly reports.
Setup help from our team, if you want it.
Chat with us in keyplace, email and a shared Slack channel with our team.

On Growth, Scale and Pro, you also get your own account manager. On Pro, reply times are written in your contract.

Pick or change your plan

In keyplace, open Help.
Click Choose a plan, or Change plan if you already have one.
On the Shopify page, pick a plan and approve it.

You can move up or down at any time, without writing to us.

The 30-day free trial

Every plan starts with 30 days free.
The trial starts when you approve a plan in Shopify.
Help shows the date your free period ends, next to your plan.
If you uninstall during the trial, you pay nothing.
After the trial, the plan price shows on your Shopify bill.

Common questions

Do I pay more when shoppers ask a lot?

No. Conversations are unlimited for normal traffic from real shoppers. If traffic looks unusual, we write to you first and add no charges.

Which plan should I pick?

All plans have the same features. Pick by how often you want our team to look at your conversations. We recommend Growth.