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My theme doesn't support app blocks

keyplace adds the chat to your product page as an app block. App blocks work only in Online Store 2.0 themes. If your theme is older (Shopify calls it "vintage"), switch to a newer theme or ask a developer to update the product page.

What to check

In keyplace, on Home, click Add in theme editor.
If the Ask about product block shows up on your product page, your theme supports app blocks. Click Save and you're done.
If it doesn't, check the product template. In Shopify admin, go to Online Store > Themes. Next to your theme, click the three dots, then Edit code.
Open the Templates folder. If you see product.json, your product page uses the new format. If you only see product.liquid, it's a vintage template.

What you can do

Switch to an Online Store 2.0 theme. Free Shopify themes, like Dawn or Horizon, support app blocks.
Ask your theme developer to move your product page to the new format.

Try a new theme on an unpublished copy first. Add the block, check the product page, then publish.

keyplace works only as an app block. It has no app embed and no code you can paste into your theme.

For your developer

The product template must be a JSON template, like templates/product.json. Its main product section must accept app blocks in the schema:

{% schema %}
{
  "name": "Product information",
  "blocks": [
    { "type": "@app" }
  ]
}
{% endschema %}

The keyplace block can be added only to product templates.

Common questions

Can I add the chat some other way?

No. keyplace has no app embed and no snippet for older themes today.

My theme is Online Store 2.0, but the block still doesn't show. What now?

The main product section may not accept app blocks. Ask your theme developer to add @app blocks to it, as shown above. Then see The chat doesn't show on my product page.