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How to add the chat to your product page

The chat is a block in your Shopify theme. A button in keyplace opens the theme editor with the block already added, so you only check where it sits and click Save.

In short

The block is called Ask about product and works on product pages only.
keyplace checks only your published theme.
You don't edit any theme code.

Steps

In keyplace, open Home.
In the Get keyplace running guide, click Add in theme editor. The theme editor opens in a new tab, on your product template, with the Ask about product block in the product section.

The Shopify theme editor with the Ask about product block in the product information section

Optional: drag the block to another spot, for example under the price or the buy buttons.
Click Save in the theme editor.

The Save button in the top right corner of the theme editor

Open a product page in your store. You see the chat field with suggested questions.
Go back to keyplace. On Home, Widget on product pages now says it is in your published theme.

A product page with the keyplace chat field and suggested questions

The block has its own settings in the theme editor. Leave them on Same as in the app and set the look, language and questions in keyplace.

Limits

The block works only on product templates, not on the home page, collections or the cart.
keyplace sees only your published theme. A block in an unpublished theme reaches shoppers when you publish that theme.
Each product template needs its own block. If some products use another template, add the block there too.
Your theme needs to support app blocks. Older themes don't.

Common questions

I don't see the guide on Home. Where is the button?

The guide goes away once the chat works. Lower on Home, next to Widget on product pages, click Add in theme editor or Theme editor.

How do I hide the chat on one product?

In the theme editor, make a separate product template without the Ask about product block. Then assign that template to the product in Shopify.

Will the chat slow down my product page?

No. About 17 KB (gzip) loads with the page. The rest of the chat loads only when a shopper touches it.