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AI answers: what shoppers see

The keyplace chat always tells shoppers that AI is answering. Every answer is marked "Answer by keyplace AI", and you can't turn this off.

What shoppers see

In the chat window: "Answers by keyplace AI, based on the store data. It can make mistakes, so check important details in the description or the terms."
Above every answer: "Answer by keyplace AI".
In the window footer: "Answers by keyplace AI." and a link to your store's privacy policy, if you have one.
Under an answer: "Was this answer helpful?" with a thumbs up and a thumbs down.

In a Polish chat, shoppers see "Odpowiada AI keyplace" and "Odpowiedź AI keyplace".

Close-up of the keyplace chat window with the AI notice at the top and the Answer by keyplace AI label above an answer

The AI model provider's rules and the EU AI Act require this notice. Please don't hide it in your theme either.

Where answers come from

keyplace answers only from your store's data:

products, variants, prices and stock,
descriptions and product fields (metafields),
policies and store pages,
your answers in Knowledge. They work right away.

Answers keyplace learns on its own wait for approval before it uses them. You approve ordinary ones in Questions, and our team approves the ones on sensitive topics. When the answer isn't in your data, keyplace says so, and the question shows in Questions.

Limits

No health advice. On questions about allergies, pregnancy or skin reactions, keyplace suggests asking a doctor or pharmacist.
It can't see your orders, so it can't say where a parcel is.
It doesn't confirm sensitive claims, like health effects or "100% original", without a document.
It can make mistakes. If your description has an error, keyplace can repeat it.

Common questions

Can I hide the AI label?

No. The chat always shows it, in every plan and every language.

What do I do with a wrong answer?

Check where keyplace got it and fix the source. Step by step: Fix a wrong answer.

Where do I see the shoppers' ratings?

In Conversations, next to each rated answer. In Questions, on the No answer tab, a question with thumbs down shows how many it got.