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Questions without an answer

Questions keyplace couldn't answer wait in Questions, on the No answer tab. Add the missing answer, and keyplace uses it from the next question.

A question lands there when keyplace said it doesn't have the information, answered only part of it, or the shopper rated the answer as not helpful.

Steps

Open Questions.
Click the No answer tab. The number in brackets shows how many questions are waiting.

Questions, No answer tab with a list of questions, the product and how many times shoppers asked

Pick a question. You see the product and how many times shoppers asked it.
If there is a keyplace suggestion under the question, read it. If it's right, click Approve.
No suggestion, or it needs changes? Click Add answer. Knowledge opens with the question and the product filled in. Type the facts and click Save.
Not worth an answer? Click Skip.

You can also add the missing information to the product description in Shopify. keyplace reads it from there too.

Limits

You approve ordinary suggestions yourself. A suggestion on a sensitive topic, like health, prices or discounts, waits for our team. You see “Sensitive topic. Our team approves it.”
For new questions, suggestions can take a few minutes.
A skipped question stays hidden. Click Show skipped to see it, and Restore to bring it back.
An answered question comes back to the list if keyplace misses it again.

Common questions

Where else do I see these questions?

On Home, in Add to your descriptions, and in your weekly and monthly reports.

Should I add an answer in keyplace or fix the description?

If shoppers should see the information on the page too, put it in the product description. If it's a quick fact only for the chat, add an answer in keyplace.

Does my answer need approval?

No. Your own answer works right away.