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Setup help from our team and store access

Help from our team is optional and included in every plan. If you want it, accept the access request we send in an email from Shopify. You never send us a code or a password.

In short

The chat works without our help. You can add it yourself from the guide on Home.
We work through a Shopify collaborator account with access to the keyplace app only.
Every change we make shows in Settings > Change log.

What we do

We read your products, shipping and returns policies and store pages.
We set the answer tone, suggested questions, starting knowledge and widget colors.
We check the chat on your product pages.

What we never do

We don't change products, prices, your theme or checkout.
We never ask for your password or 2FA codes.
We don't export your customers.

Steps

Open the email from Shopify with our access request. You also find the request in your Shopify admin, in Settings > Users.

Check that the request is from keyplace.
Accept the request.
Go back to keyplace. Once we have access, the last step of the guide on Home says We're setting up keyplace with you.

The Help from our team step in the Get keyplace running guide

We never ask for your password or 2FA codes. If someone asks for them in our name, don't send anything and write to us.

Our access

Our collaborator account uses 2FA. Some keyplace settings, like the widget look or the greeting, we can also change from our side. Every such change shows in the Change log, and this access ends when you uninstall keyplace.

To remove our access, go to your Shopify admin, open Settings > Users and remove our collaborator account.

Slack

On every plan, we also invite you by email to a shared Slack channel with our team. Joining is up to you.

Common questions

Do I have to give you access?

No. keyplace works without it. We need access only to help you set it up.

Does help from your team cost extra?

No. It's included in every plan.

I can't find your request. What now?

Look for the email from Shopify, also in spam. Then check Settings > Users in your Shopify admin.