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Find your way around the keyplace app

keyplace lives in your Shopify admin, under Apps. Click keyplace to open Home. Under it, the menu has six more items.

The keyplace menu in the Shopify admin sidebar

In short

Home shows your numbers and whether the chat is live.
Questions and Knowledge are where you fix missing or wrong answers.
Settings has the pause button and the chat's look.
Help shows your plan and how to reach us.

The screens

Home: numbers from day one, Top questions and Add to your descriptions. Lower down you see whether the chat is in your published theme. Until the chat works, the Get keyplace running guide is on top.
Conversations: shopper conversations with keyplace. We keep them for 30 days.
Questions: what shoppers ask most (Top) and what keyplace couldn't answer (No answer).
Knowledge: what keyplace reads (Sources), Your answers and Answer tone. In Sources, click the Files tile. The page it opens has Open files, which takes you to Learning: drafts, files and the journal.
Analytics: Overview, Sales, A/B test and Reports, with the weekly and monthly report.
Settings: Pause at the top, then tiles such as Look, Greeting and questions, Hints, Panel language and Change log.
Help: your plan, how to reach us, Setup with our team and common questions.

Some screens have a sub-page, for example Reports under Analytics or AI readiness, which you open from Home. The menu then highlights the parent screen, and a back link takes you to it.

How the screens behave

When you change a setting, Shopify shows a bar at the top with Save and Discard. If you leave without saving, it asks first.
A red banner means something didn't work. It stays until you close it.
Some screens show one notice at the top, for example news. Once you close it, it doesn't come back.

Common questions

How do I switch the app to Polish?

Go to Settings and open Panel language.

Where do I pause keyplace?

Go to Settings and click Pause at the top.

Where are the reports?

Go to Analytics and click Reports.