Guard: what it checks and what it doesn't

Guard watches your product pages and checkout for things that get in the way of buying, like a broken add to cart button. It's in every plan. It helps you spot problems, but it's not a guarantee.

What Guard checks

On product pages with the keyplace chat:

keyplace disappears from the page or can't answer.
Add to cart fails, or the page has no add to cart button.
Script errors from your theme and app extensions.
Slow pages: views that took over 4 seconds to load.

In your products in Shopify:

price changes of over 50%,
products with no variant in stock,
an empty description, images or product type.

At checkout, for shoppers who allow analytics:

how many shoppers get from the cart to checkout, payment and order,
errors shown at checkout, for example with payment or delivery,
app errors at checkout.

Where you see it

In keyplace, open Analytics.
Click the Reports tab.
Click Product page guard.

The Product page guard report in keyplace with the checkout funnel, checkout errors and changes on product pages

Your weekly and monthly reports show the same data in Product page health (Guard). The most urgent problems also show in 3 things to improve.

Limits

Guard doesn't change your theme, apps or checkout. You decide on the fix.
It doesn't place test orders and doesn't read orders or customer data. It only counts events.
It watches product pages and checkout, not your home page or collection pages.
Below about 30 chat views a day, keyplace doesn't flag a missing chat, because silence doesn't mean much yet.
Some problems leave no signal, for example a button that does nothing and shows no error. A failed add to cart shows only in Chrome and other Chromium-based browsers.
You see the Product page guard report once sales tracking works in your store.

Common questions

Do you email me when something breaks?

Not yet. Email alerts to you come in an update. Until then, alerts about a missing chat go to our team, and you see the rest in Analytics and in your reports.

The app name in a checkout error looks odd. Why?

The shopper's browser reports the app name. Treat it as a hint, not a fact.

Why don't the checkout numbers match Shopify?

Guard counts only shoppers who allow analytics. Shopify counts all orders.