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Reports: weekly, monthly and Excel

You get a weekly and a monthly report on every plan. Open them in Analytics > Reports, or download them as an Excel file.

Steps

In keyplace, open Analytics.
Click the Reports tab.
Click Weekly report or Monthly report.
To save the report as a file, click Download Excel.

The Reports page in keyplace with the Weekly report and Monthly report buttons and the Download Excel button

The weekly report covers the last full week, Monday to Sunday. The monthly report covers the last full month.

What's in a report

3 things to improve: what to fix first, for example a missing answer or a slow product page.
Conversations: widget views and opens, questions and how often keyplace had no answer, compared with the period before.
What shoppers asked: the most common questions.
What is missing on your product pages: questions keyplace had no answer to.
Product page health (Guard): add to cart errors, script errors, slow pages, big price changes and products out of stock.
Shopping: product views, adds to cart, checkouts and orders, also after a conversation.
What our team did: answers we added to Knowledge and the note from our last review.

The Excel file has 4 sheets: Summary, Days, Top questions and No answer.

The report by email

Once a month, our team reviews your monthly report and emails it to your store's email address in Shopify. The email isn't automatic: it goes out after our review. The email comes in your keyplace app language. It shows numbers only. What shoppers wrote stays in the app.

Limits

Sales numbers show only once sales tracking works in your store. They count only shoppers who allow analytics, so they are an estimate, not accounting data.
We keep shopper questions for 30 days. An older period shows the numbers, but no list of questions.

Common questions

The report email didn't come. What should I check?

Look in spam for "keyplace monthly report". Then check that your store has an email address in your Shopify settings, under store details.

How often do you email the report?

On every plan, our team emails you the monthly report. The weekly report is in the app. You can open both in Analytics > Reports at any time.

How do I get the email in another language?

Change the app language in Settings > Panel language. The next report email comes in that language.