This article is also available in:

Get keyplace running in 3 steps

Open keyplace and follow the Get keyplace running guide on Home. You add the chat in the theme editor and check it in your store. Help from our team is optional.

Steps

Open your Shopify admin, go to Apps and click keyplace. Home opens with the guide on top.

Home in keyplace with the Get keyplace running guide and its three steps

Step 1: Add the chat to your product page

Click Add in theme editor. The theme editor opens in a new tab, with the Ask about product block added to your product template.
Click Save in the theme editor.
Go back to the keyplace tab. The step now shows Done.

Step 2: See the chat in your store

Click Open store.
Open any product page. You see the chat field with suggested questions.
Go back to keyplace. After the first visit, Home shows shopper conversations and questions.

The guide with the first step marked Done

Step 3: Help from our team (optional)

If you like, we set the tone, questions and knowledge with you. We send an access request in an email from Shopify. You accept it, with no code and no password. The chat works without it too.

Limits

The guide goes away on its own once the chat works on your product pages.
keyplace checks only your published theme. A block saved in another theme doesn't count.
Your theme needs to support app blocks. Most current Shopify themes do.

Common questions

Do I have to wait for your team?

No. Add the chat yourself, and you see the numbers on Home from day one.

The first step doesn't show Done. What now?

Check that you clicked Save and that you saved the block in your published theme. More in The chat doesn't show on my product page.

Can I open the guide again later?

Yes. Go to Help and click Setup with our team.